Transparent Billing Policies for Patients & Healthcare Providers

At Bridge Core Billing, we are committed to delivering accurate, secure, and professional medical billing and revenue cycle management services. This Returns & Refund Policy outlines how returned payments, patient statements, and refund requests are managed to ensure transparency for both healthcare providers and patients.

Returned Patient Payments

If a patient’s payment is returned due to insufficient funds, payment reversal, or other banking issues, the patient is responsible for any applicable bank fees or processing charges imposed by their financial institution.

On behalf of our healthcare clients, Bridge Core Billing may contact the patient to arrange an alternative payment method and assist with resolving outstanding balances.

If payment remains unresolved after multiple billing notifications, the account may be returned to the healthcare provider for further management in accordance with the provider’s internal policies.

Returned Patient Statements

Bridge Core Billing distributes patient billing statements on behalf of our healthcare providers.

If multiple consecutive statements are returned as undeliverable due to incorrect or outdated mailing information, the account may be referred back to the healthcare provider for updated patient information and further follow-up.

Healthcare providers remain responsible for any mailing or postage costs associated with returned statements where applicable.

Refund Policy

Bridge Core Billing provides medical billing and payment processing support but does not issue refunds directly to patients or insurance companies.

All approved refunds, overpayments, reimbursements, or payment reversals are the sole responsibility of the healthcare provider or medical practice.

Our team will:

• Process approved refund transactions within the billing system.
• Update patient account balances accurately.
• Record payment reversals and financial adjustments.
• Maintain complete billing documentation for audit purposes.

Bridge Core Billing does not assume financial responsibility for refund payments issued by healthcare providers.

Payment Processing

Our team processes patient payments securely and accurately as part of our Revenue Cycle Management (RCM) services.

While we assist with payment posting and reconciliation, all financial decisions regarding refunds, credits, or reimbursements remain under the authority of the healthcare provider.

Account Resolution

Our billing specialists work closely with providers to resolve payment discrepancies, billing inquiries, and outstanding account balances efficiently.

Whenever possible, we attempt to resolve account issues before additional collection actions or provider intervention become necessary.

Policy Updates

Bridge Core Billing reserves the right to modify or update this Returns & Refund Policy at any time to reflect operational improvements, regulatory requirements, or changes in our services. Updated versions will be published on this page.

Contact Us

If you have questions regarding our Returns & Refund Policy or payment-related procedures, please contact our team.

Bridge Core Billing

Email: admin@bridgecorebilling.com